FAQ
Questions fréquentes
Product & Display
What is the size of the Zoetrope frame?
Screen size: 33 inch / 84 cm Product size: 26.8 x 26.8 x 1.8 inch / 681 x 681 x 46mm
What kind of LCD panel does the Zoetrope frame use?
Zoetrope has the TFT-LCD panel with anti-glare technology. This means that the screen is matte and won’t produce the uncomfortable glare - enabling you to enjoy the artwork from any distance or side. This technology also makes the digital artwork look more lifelike.
What colors does the Zoetrope frame come in?
The wooden Zoetrope frames come in black and white color.
What is included in the Zoetrope?
A pair of Speakers (unused) : Stereo 2W Linux 64 bits computer with 4Gb RAM and 64 Gb storage Digital Still Image Camera and Microphone
How many images can Zoetrope store?
64 GB total, with around 55 GB free.
Can I use my own photos and images?
Yes, the app supports uploads and edits.
Installation & Usage
How do I install Zoetrope?
Wall mount with plate and screws, or place on an easel.
Can I connect my Zoetrope frame to WIFI?
Yes, Zoetrope can be connected to the internet through a WIFI or Ethernet connection.
Can I use Zoetrope frame offline?
Yes, offline works for existing images.
Does Zoetrope need power, and how much?
Zoetrope needs power and consumes around 80W in use.
How to update the Zoetrope?
Updates are automatic (OTA + Cloud AI updates).
Can visitors use Zoetrope without an app account?
Yes, gesture + voice works directly in front of the frame.
App & Privacy
Can one app manage multiple Zoetrope frames?
Yes.
Who can access the management app?
Only the frame owner with email/password access.
Are prompts and photos private?
They are stored only in Zoetrope and the app.
Pricing, Delivery & Support
Do I need a subscription?
Alpha includes unlimited Cloud AI. Genesis requires 99€/year. Retail requires 9.99€/month.
How much is canvas printing?
Print credits are 200€ per canvas.
What are delivery options?
Belgium by car, international by FedEx quote.
What warranty and support are included?
2-year warranty, support in 24 business hours.